Shipping & Returns, Damage, Cancel
If an item is in stock, it typically ships within 5 days and arrives within 5 days of shipping. Because products are hand made, they take some time to create. When items are out of stock, we don’t take it off the site, but put the item directly into preorder. Please check the item description, which will say when it’s expected to ship or arrive from Senegal.
We hope you love your purchase. However, in the event you change your mind, you have 10 days to notify us for approval before sending it back to us. We accept returns for store credit and exchanges only within 10 days of delivery. Products must be unworn, unwashed, and in their original condition with the tag and packaging still attached. Return label will be emailed once we accept return.
No returns or exchanges or credits will be processed after 10 days have passed.
After receipt of your return, we will refund the purchase amount as store credit and there is a 15% restocking fee charged on total refund amount. Please allow 5 to 7 business days for this request to be processed. You will receive an email including your gift card code, issued as store credit.
The following items are final sale and do not qualify for return or exchange: discounted and promotional items, flash-sale Friday.
Tackussanu Senegal takes great care to package your items to ensure they arrive safely. Please kindly pack fragile items with the protective materials that you received with your package. Please also note that items must arrive to us as undamaged, unwashed, and unused or they will not be eligible for a return or exchange. All shipping costs are non-refundable.
Email us at Info@tackussanu.com to return or exchange an item.
Damage sometimes occurs in the shipping process, though we do our best to make sure all items arrive in perfect condition. If you happen to receive a damaged item in your order, please do the following:
All damages must be reported within 48 hours of receiving the item. Please email us right away. We will arrange replacement or return of the damaged item.
Please know that our items are each made by hand and one-of-a-kind. They may each vary from item to item, and may have slight imperfections – that's what makes them unique! Info@tackussanu.com.
Cancel Order -
If your order has not shipped, we will make every effort to accommodate your request. However, if your order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under returns.
**Please kindly note that pre-orders are made-to-order and those orders cannot be modified or canceled after they are placed.