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Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
Do you accept returns?
All sales are final. Because our pieces are handcrafted, made-to-order, or imported in limited quantities, we are unable to accept returns or issue refunds.
What if my order arrives damaged?
We take great care in packaging each piece for its journey across the Atlantic — but we understand that transit can be unpredictable. If your order arrives damaged, please contact us at info@tackussanu.com within 5 days of delivery with:
Claims submitted after 5 days of delivery cannot be honored. Upon review, we will offer an exchange only — no monetary refunds will be issued under any circumstances.
Are made-to-order and preorder pieces final sale?
Yes. Any piece that is made-to-order, preordered, or commissioned specifically for you is considered final sale from the moment your order is confirmed. Please review all details carefully before placing your order. We are always happy to answer questions in advance — reach us at info@tackussanu.com.
Who pays for return shipping?
In the rare case that an exchange is approved due to a damaged item, Tackussanu Senegal will cover the cost of shipping your replacement piece to you.
Tackussanu Senegal
1547 West English Rd, High Point, NC 27262